I accidentally ordered the wrong size and didn't realize the color was darker than I thought it would be (getting my eyes checked soon as it looks EXACTLY like the picture on the listing, so my bad). I emailed them asking if an exchange and overnighting mail (at my expense) would be possible since all the problems were on my end, not theirs. They were very quick to email back, very professional, and very nice. 1000% would recommend. I needed this ring for my wedding in a week, so the entire communication has been phenomenal. The ring itself I got is already great quality, just too small for my bigger fingers haha. Very clean, well packaged, shipped fast, and is high quality.