Even though I selected super saver shipping, the case arrived in 2 days, so I was pleased with that (ordered on a Wednesday, had it that Friday). However, when it arrived, I found the handle to be broken. SKB really should work on the handle- it's just not made well. I decided it wasn't worth the hassle to send it back, so I got creative- some super glue, a layer of Gorilla tape, and a couple of layers of bright colored duct tape. The handle is probably sturdier now than it would have been had it been in one piece when it arrived. The case itself really is a good case- it seems very sturdy, and my Ovation deep contour back fits perfectly and does not move around at all. The little storage compartment under the neck could stand to be a little bigger, but the green plush lining is great. Aside from handle issues and the need for more storage space, I'm reasonably pleased.